Telephone and on-site problem analysis, failure identification and solution execution – Our customer service model is built around the concept of a large field based on-site technical resource. These field technicians are supported by our 24 x 7 customer call center, a technical support team working out of our headquarters depot and a team of remote based professional support engineers who are on call 24 hours a day. The latter two groups are the primary strength of our company and are what differentiates us from our competition. They are seasoned professionals with over 500 years of cumulative experience in the information technology sector. They have widely diverse backgrounds in data processing, data communications, telecommunications, point-of-sale devices and are well trained in the emerging kiosk and digital signage arenas.

On Line Customer Reports – GAS can provide on-line customized reports or allow selective on-line access to customers through a web based data portal originating in Irvine California. The center is supported on a 24 x 7 basis.

Remote Site Monitoring – Many of our customers require that remote sites be monitored by GAS. This is a growing segment of our business so we are committed to providing a custom solution that can be tied into either the customer’s system or be monitored from our facilities.

Network Administration/WAN and LAN Technical Support – We provide this service to selected customers – customized to meet their needs.

UNIX and Microsoft Operating System Support – We provide this service to selected customers – customized to meet their needs.