GAS DIRECT HARDWARE SERVICES

We provide a wide variety of repair service options, whether you require a mission critical systems response or a timely peripheral repair. Click here for products serviced under these plans. Our on-site offerings include:

Guardian Plan:

• Monday to Friday 8:00 AM to 5:00 PM local time coverage
• Next business day response (NBR)
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

Accelerator Plan:

• Monday to Friday 8:00 AM to 5:00 PM local time coverage
• 9 business hour response
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

Sentry Plan:

• 7x24 coverage
• 9 hour response
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

All Plans include the following:

• All technicians are A+ and N+ certified
• Customer Care Center available 7x24 for placing service requests
• Priority telephone support
• Automated problem escalation plan
• Requests for service via the Web, telephone or fax

The following options are available to enhance your protection:

• Depot Service
• Site resident sparing
• Extended coverage hours or days
• Expedited response times
• Advanced hardware exchange

Time and Material Plan:

• Per incident pricing
• Minimum two hour billing
• Client charged for all parts, labor and travel
• Best effort response
• 30 day repair warranties

Note: Additional zone charges may be incurred for coverage outside our primary geographic area.