HP HARDWARE SERVICES

We provide a choice of three response times for on-site HP hardware repair service, whether you require a mission critical systems response or a timely peripheral repair. Our on-site offerings include:

Next Business Day:

• Monday to Friday 8:00 AM to 5:00 PM local time coverage, excluding holidays.
• Next business day response (NBR)
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

Priority On-site Support:

• Monday to Friday 8:00 AM to 5:00 PM local time coverage, excluding holidays.
• 4 business hour response
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

Priority Plus On-Site Support:

• 7x24 coverage, including holidays
• 4 hour response
• All parts, labor and travel included
• Vendor recommended Preventative Maintenance included

All Plans include the following:

• All technicians are A+ certified
• National toll-free telephone service, available 7x24, for placing service requests
• Priority telephone support
• Automated problem escalation plan
• Requests for service via the Web, telephone or fax