|
|
 |
|
|
Service is Our Business!
GA Services (GAS) is a
nationwide service provider for the kiosk / self-service and digital signage
arena and an active member of the Self Service Kiosk Association. We have built a team that is customer-centric
with a very deep level of service experience — our Team Leaders have more than
200 years of collective services experience.
When you partner with GAS, this
level of experience is applied to your project, which ensures that your project
will be a success — completion as per SOW, on time and within budget.
GAS offers a full suite of
end-to-end services to get your project planned and implemented, as well as
ongoing support services to ensure long-term operational payback. The service delivery team has the requisite
skill set, training and certifications to get the job done. They, in turn, are backed by an in-place
company infrastructure and committed management team that allows us to get the
job for you done when and where needed.
Our Mission: “ To
successfully deliver every service engagement in such a manner as to earn your
ongoing business trust.”
Whether you have a project
underway, or are just beginning to identify a project, call on GAS — we know
you will like what we do!
Primary Services
For Kiosk / Digital Signage
þ
Nationwide Roll-outs
|
We
install simple to complex systems or components in the kiosk, digital
displays or POS environments. The
scope of the installation can vary from the single unit pilot to hundreds of
activities concurrently performed with detailed activity reporting.
|
þ
Project
Management
|
Every
project benefits from project management and, as the scope, time constraints,
size or complexity increase, the value of PM increases exponentially. We have
seasoned project management professionals available to plan, document, track
and monitor defined projects.
|
þ
Site
Surveys
|
Onsite
visits to document processes and/or obtain information to define the action
required for upgrades, moves, adds and changes or installation of our
customer’s devices. We help our
customers develop the appropriate survey required to identify the issues and
have the experience to transition the surveys into action plans defining the
skill levels, tools and timetables necessary for a successful installation
program.
|
þ
Staging
& Integration
|
Receive
and warehouse specific products per our customer’s requirements. Execute the defined staging and integration
SOW steps. Also typically includes
packing and delivery to the site as per project timetable.
|
þ
Installation
|
Physically
installing units, including all required mounting pieces and performing all
required install SOW-defined steps to bring the site to life and complete
operational deployment.
|
þ
Logistics Management
|
Rollout
logistics to deliver the product as per project requirements; support
logistics for spares management and RMA / warranty processes; back-end
logistics for equipment recovery or end-of-life projects.
|
þ
Custodial
|
Visit
kiosk terminals to replenish consumable items, ensure operational integrity,
clean, etc.
|
þ
Onsite
Service
|
Response
directly to the site to restore unit / system operation. Custom programs to
meet customer’s Service Level Agreement requirements.
|
þ
Depot
Repair Service
|
A
detailed repair process for sub-assembly or system component units delivered
for manufacturers, both on shore and off shore, systems integrators and end
user customers
|
þ
Systems
Monitoring
|
Remote
monitoring ensures that your remote units are online and checking in. Allows certain reporting and issue trapping
that can sometimes trigger us for support actions before the site knows there
is an issue.
|
þ
Technical Support
|
7x24 Support-staffed
Customer Care Center
|
|
|
|
