PROFESSIONAL SERVICES

GAS goes beyond regular maintenance and support. We offer a portfolio of Professional Services that provide a variety of consulting and assistance capabilities. These services include:

Desktop and Systems Migration

Desktop and Systems Migration services provide a consistent distributed computing platform across your enterprise, giving you higher productivity, greater cost effectiveness and a readiness for change.

High Availability and Storage Solutions

Technology Refresh and IMAC (Installations, Moves, Additions and Changes) manages the refresh process through efficient installation services delivered anywhere in the U.S.

Technology Refresh

Server and data storage functions are more important than ever. High Availability and Storage Solutions ensure that the stored knowledge and applications that your business relies on are always available. Your data can be mirrored on your site or off-site.

Project Management

We can provide complete project management for rollouts or major upgrades starting from the beginning of the project through its completion. Our professional services team works with your staff to create a detailed project plan which includes critical milestones, resource requirements and budgets. Our project management elements include:

• Single point of contact
• Coordination of the activities and deliverables from multiple vendors
• Management of vendor relationships
• Centralized scheduling of all rollouts or upgrades
• Documentation and tracking of installation plan
• Parts ordering and tracking
• Delivery of regular status and progress reports

Site Surveys

We provide on-site assessment at our customer's facility, a remote site or an end user site to help determine location and what needs to be done to prepare the site for installation of new equipment.

• Coordinate with customer to prepare site survey form
• Complete site survey form and return it to our Customer Care Center
• Site survey form is provided to customer to review for installation requirements

Site Preparation

Based on the site survey, our customer service representative will assist the site in getting ready for the installation of the new equipment. Areas covered:

• Physical access to equipment location
• Determine power requirements and coordinate installation
• Determine network connection and assure network access available at equipment site
• Determine location and installation of phone jack, AC outlet, network connection (DSL, satellite, cable, etc.)
• Power and/or cabling as required
• Provide documentation upon completion of the site survey

Installation Services

Our professional services team is happy to provide any level of installation support or project management that is required for a successful rollout, migration or major upgrade. From the smallest detail to overall orchestration and on-site installation, our customer service representatives and technical specialists will work with you to provide a complete on-site installation and system implementation solution specific to your needs, including the following:

• Locate, unpack equipment and verify shipping content; check for shipping damage
• Install and test equipment at designated locations
• Install and test peripherals such as printers, terminals and/or card readers
• Install the Operating System and configure system
• Connect to the Internet or WAN and test
• Remove and dispose of all packing material
• Close call with customer service representative or tech specialist and provide details for reporting

Help Desk

We can provide Tier 2 or 3 help desk support to insure consistent coverage. Some of the benefits of the help desk are:

• Quick phone response 24X7
• Problem determination
• Dispatch customer service representative with spares
• Consistent coverage nationwide

Field Services / Remedial

We offer several on-site services options, available 7x24 if required. Our technical support specialists provide troubleshooting prior to the customer service representative arriving on-site. If a site visit is necessary, our customer service reps provide on-site repair or replacement of defective parts, and coordination of parts replacement and return.

Custodial Services

For those sites with no on-site personnel, we can provide custodial services that will save you money; they can be scheduled weekly, monthly or quarterly for a fixed annual or monthly fee.

• Customer service reps coordinate with our Customer Care Center and/or Account Manager
• Test systems and peripherals
• Clean exterior and interior of equipment
• Replace consumables such as paper, ribbons, etc.
• Close the call with our Customer Care Center and provide details for reporting

Parts Management

Parts management works closely with field service spares and custodial services to insure that the right part is on-site prior to the technician arriving, saving time and money, and preventing return calls for the same incident. We provide:

• Warehousing of parts
• Parts certification
• Parts shipping and tracking
• Parts replenishment, either refurbished or new
• Reporting