GAS DIRECT SOFTWARE SERVICES

We offer unparalleled expertise on numerous operating systems and database products. Included among the products we support are: AIX, SCO Unix, UnixWare and NetWare. We also provide integration services and first-call suport for various MultiValue products such as the Raining Data MultiValue suite, jBASE, UniVerse, UniData and Reality. Additionally, we are Microsoft certified and support Windows 2000, Windows NT and other Microsoft technologies. Our offerings include:

Guidance Plan:

• E-mail or FaxBack response
• 2 business day response
• Monday to Friday 8:00 AM to 5:00 PM local time

Assurance Plan:

• On call GA Services professional
• 9 business hour response
• Monday to Friday 8:00 AM to 5:00 PM local time

Security Plan:

• On call GA Services professional
• 4 hour response
• 7x24 coverage

Assurance and Security plans include:

• Timely problem resolution
• Maintenance releases of supported products
• Automated problem escalation plan
• Authorized access to the FAQ board on our website
• Problem reporting via the Web, fax or telephone

Available Options:

• On-site response available, restrictions apply
• Additional periods of coverage